Fern House Surgery
125-129 Newland Street, Witham, Essex, England, CM8 1BH Also known as: Fern House 130 reviewsReviews
There has definitely been an improvement on reception. The ladies are welcoming and polite. That didn't used to be the case.
I think that it is extremely difficult to reach the surgery by telephone (and i know i am not the only patient with this opinion) when i eventually get through to the surgery i have never recieved an apointment for the same day or the next (unless stated an emergency). would it not be possible to have a website that appointments can be booked under as an option?
I have also waited on a few occasions for over an hour to see a doctor and with babies and young children to amuse with nothing other that a few torn books to look at this can be extremely frustrating.
At busy times it is very difficult to hear your name being called over the tannoy. I think this system needs to be updated.
I find all the staff at Fern House Surgery always very caring and helpfull and it has a nice friendly atmosphere even when they are all so busy.
The waiting areas often look a bit shabby and feel stuffy.
Practice nurses have always been very pleasent and caring, THE WAITING AREA OF THE SURGERY COULD DO WITH A CLEAN UP AND LICK OF PAINT.
Resources
Short link to review Fern House Surgery: http://iwgc.net/eb8ru